We despatch items with a value less than £50 via Royal Mail and all other by City Link carriers, therefore please allow 1-2 working days for delivery from point of dispatch. We will send you a confirmation email the day your consignment is released to enable you to be ready for delivery.
Please ensure someone is at this address to receive the parcel. If no-one is present, a card will be left so you can contact City Link or the Royal Mail to arrange re-delivery or collection. Note that normal delivery is between 9am and 6pm. We can't make tracing enquiries until the day after the scheduled delivery date.
Outer Hebrides and the Shetland Isles (HS, ZE), Northern Ireland (BT), Isle of Man (IM), will incur additional charges and may also experience delivery delays.
AM/PM and Saturday deliveries are available and will incur additional charges. These can be obtained upon application.
If a parcel is returned undelivered due a wrong/incomplete address being provided, you will be held responsible for the full cost of return courier charges.
* Delivery to work address is available only if we receive a company letterhead from your work authorizing us to send the goods to a work address. We must also have the card billing address, which will be security validated. Delivery to other alternative addresses can be arranged however proof will be required, contact us for more information